The information on this site has not been evaluated by the Food and Drug Administration. T. Renée products are not intended to treat, cure or prevent any disease. If you have a severe medical condition, please seek advice from a medical health professional. As with any product, individual results may vary.
For hygienic purposes, there are no refunds or exchanges unless you have received a damaged or defective lash. In the unlikely event you receive a defective lash, we will gladly replace it with the same style providing that the lash has not been worn or had glue applied. Please see additional information referenced in L&H pertaining to damages, shipping, and cancellations. THERE ARE NO REFUNDS OR EXCHANGES DUE TO COVID-19.
LYPS & HAIR PRODUCTS RETURN POLICY
Customer satisfaction is important to us. Due to the nature of how our products are made, we do not accept returns, exchanges or issue refunds.Our products are handmade and 100% natural and may differ from batch to batch. Therefore, we cannot guarantee that the contents have not been compromised. All sales are final. Please make sure you select your products carefully.
DAMAGES
If you receive a damaged item, contact us immediately using the contact page on our site. Please allow 5-7 business days for a response. Once your inquiry has been received, we will happily replace any damaged items provided they are reported within 48 hours of order delivery. However, a photograph as proof of the damage/defect is required. Please note, it is normal for the shipping package to show some wear and tear.
UNDELIVERABLE PACKAGES, SHIPPING
If a package is returned as undeliverable, you will be contacted by email for address verification. If we DO NOT receive a response within 7 days, you will be issued a refund for the amount of the order – less the initial shipping costs. If you choose to have your package reshipped, there will be an additional reshipping fee due prior to shipping.
CANCELLATION POLICY
Unfortunately, we cannot change or cancel an order once it has been shipped.